Once-off or at volume
Happy to take once-off debt recovery matters without integration setup, or build an end-to-end workflow if your volume justifies it.
Debt letters they can't ignore.
Tech-driven debt recovery from experienced lawyers. Skip the debt-collector middle layer and go straight to solicitor letters, integrated with your accounts receivable stack, with proper human oversight at every step.
Speed, without sacrificing service.
Automated debt recovery has a bad reputation in Australia, and the reasons are clear. Most platforms over-emphasise automation and undervalue human oversight. We have built for the opposite: integrated technology, modern practitioners, and an audit trail that stands up in contested proceedings.
Why tech-driven
Artificer is one of a handful of Australian law practices with an in-house technology team supporting the debt recovery practice. That means tight integration with your accounting and CRM systems, and a shorter pathway from overdue to solicitor action.
Why human-led
Every letter is reviewed and authorised by the solicitor of record. That oversight meets the professional conduct rules and Court expectations; it also gives you materials that will not unravel if a debtor takes the matter on.
Featured 01 / 04
Technology-driven recovery
Digital infrastructure that auto-generates demand letters on our letterhead, integrated with your accounting and CRM systems. Configured to match the way your AR team already works.
See the approach
Enforcement 02 / 04
Enforcement proceedings
Engage
Process 03 / 04
Five-steps to recovery
Open the door
FAQs 04 / 04
Common questions
Read answersFrom overdue to recovered.
Once integrated, the platform runs a tight loop from letter of demand through to enforcement. Many steps can be automated on the strength of your data pipeline; solicitor oversight is non-negotiable at the authority step.
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Provide debt particulars and debtor identification.
Push the debt particulars and identification information into the platform. Where your accounting system and CRM are connected, this step pulls through automatically and removes the re-keying.
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Assemble the demand letter on our letterhead.
A short questionnaire classifies the nature of the debt and the letter is generated against our letterhead. If your CRM or accounting system already carries the metadata, the answers populate automatically.
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Solicitor review and sign-off.
Our solicitors are prompted through an automated workflow to pick up the matter, review the letter and issue it. This oversight step meets the supervisory requirements under the Legal Profession Uniform rules and the expectations of Courts and ASIC.
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Send the letter and manage the follow-up.
Letters go out and the follow-up loop runs. Because a solicitor has already authorised the letter, the debtor cannot dismiss it as collector noise; contested and uncontested debts both flow through the same pipeline.
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Take proceedings where the debtor will not pay.
Where the debt is not resolved, we proceed to enforcement: garnishee orders, bankruptcy notices, or winding-up proceedings depending on the nature of any security interests and what is known about the debtor's assets. Automation steps back here; a judgment call on the right enforcement strategy is what the matter needs.
What clients ask about automated recovery.
The questions we hear on first calls about an automated recovery practice. If we have missed one, the form below reaches the same inbox.
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Can you do once-off debt recovery matters without the automation?
Yes. We take instructions for once-off debt recovery matters where you do not need a full automated process. Ask us for pricing and we will put together a proposal.
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I heard solicitors were prohibited from allowing their letterhead to be auto-generated by clients.
Not exactly. Legal Profession Uniform Legal Practice (Solicitors) Rule 7 requires that solicitors not use letterhead in a way that misleads the public, and other rules require strict oversight when issuing debt recovery letters. There have been cases where solicitors were found guilty of professional misconduct by allowing a debt recovery agency to use their letterhead without meeting the supervisory requirements.
None of those rules straight-up prohibit automation. The automation simply has to occur in a way that complies with the rules and respects the case law. That requires a sophisticated technical implementation that sits beyond most debt recovery practices. Artificer is supported by its in-house technology team and has chosen platforms configurable enough to satisfy both the rules and a streamlined recovery process.
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Is setup of the integrations expensive?
No. We generally offer integrations as part of a fixed implementation price for clients with an obvious volume of debt collections. If we can understand the historical volume of debts you need to chase, we can factor in an annualised price and package the integrations into the overall costs. Otherwise integrations usually take a few hours of consulting work at our standard rates.
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What is the implementation time-frame for the full automated recovery platform?
Between two and six weeks, depending on capacity, availability of our team and the complexity of the roll-out. In the interim, we can handle any recoveries you require manually, at no additional cost for customers seeking volume recoveries.
Let's make them pay.
Leave us a short message about the debt or your recovery volume and we will come back with our view of the next steps, whether that is a once-off matter or a full integration package. Privileged information: wait until our initial conference before sharing details.
Free, fast pricing
Statement of Work delivered digitally with clear estimates. Don't sign anything until you have seen ours.
Free initial conference
We'll schedule a free videoconference to talk through your situation and our proposed approach. Drop your conferencing link in the message if you'd prefer your own system.